Client terms
Version [1.0]. In effect from [date].
Draft for legal reviewThe short version
- Your plan is yours. Your answers and your documents belong to you.
- Only you confirm your answers, accept your plan, approve your will and sign it.
- Your advisor can see and fill in your plan while you allow it. You can withdraw that at any time.
- Your advisor’s firm pays for Florin. You pay the court fee, and any lawyer fee is confirmed with you first.
- We do not give legal or tax advice, and we never sell your data.
1. Who provides the service
Florin is provided to you by Succession Labs Pte. Ltd., a Singapore company (UEN 202611549G), which operates Florin. These terms are between you and that company.
2. How you joined
You joined through your advisor, who sent you an invitation. When you joined, you agreed to these terms and to your advisor’s access to your plan.
3. What we do, and what we do not do
We prepare your will from your answers, provide its Arabic translation once you approve it, and help you register it with the court. We do not give legal or tax advice. If you want advice, a lawyer from our panel can give it.
4. Your advisor’s access
Your advisor can see your plan, your will and your documents, and can enter answers for you. Anything your advisor enters waits for you to confirm it or change it. You can withdraw your advisor’s access at any time: [what your advisor can still see afterwards, to confirm].
5. Your answers
Your will is built from your answers, so you are responsible for them being right. Please check anything your advisor entered and anything read from a document. Only you can approve your will, and only you can sign it.
6. What it costs you
Your advisor’s firm pays for Florin. You pay the court fee: [court fee]. If you ask for a lawyer, any fee is confirmed with you before anything is booked.
7. Lawyers
You can ask for a lawyer from our panel to talk things through or to review your will. The lawyer sees your plan only while you allow it. [engagement terms with the lawyer’s firm, to confirm]
8. Your documents
Your answers, your will and your documents are yours. You can download them at any time. If you leave your advisor: [to confirm].
9. How your will is prepared and checked
Your will is drafted from wording approved by our lawyer panel, so it is precise and consistent. It is checked before you see it, and the signed copy is checked against the will you approved. Read more in How Florin prepares documents.
10. Your privacy
We use your details to prepare and register your will. We never sell your data. The Privacy policy says what we collect and who sees it.
11. Our responsibility to you
We are responsible for preparing your will from the answers in your plan and for following it through to registration. [liability position]
12. Governing law
These terms are governed by [governing law].
13. Changes
If these terms change, we will tell you. [How and when we tell you, to confirm] Earlier versions are kept on the Trust and legal page.
14. Contact and complaints
For a question about the court fee, your appointment or your documents, write to [support email]. For a complaint, write to [legal email]. We reply within [reply time].
Questions about this document: [legal email]
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